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Migration guide
Move your Capital.com account under ShaFX
Keep your balance, history, platform and open trades. Every closed lot earns cashback once your IB code is updated. Most Capital.com migrations take 24–48 hours.
1 Request migration
2 We verify with broker
3 You forward our email
4 Broker confirms (24–48h)
5 Cashback live
The exact email you will forward
After we confirm eligibility, you will receive an email with this template (auto-filled with your account number) ready to forward to Capital.com support.
To: capital.com-support@example.com Subject: IB code change request — Account [your account number] Dear Support, I would like to update the IB code on my account [your account number] to ShaFX (IB code: [provided by us]). Please confirm when this change has been processed. Thank you, [Your name]
What changes
- The IB code on your account updates to ShaFX.
- From that moment onward, every closed lot generates a published cashback amount that lands in your ShaFX wallet.
What does not change
- Your balance, deposits, withdrawals.
- Your trading platform (MT4 / MT5 / cTrader / web).
- Your open positions, history and stats.
- Your spreads, commissions and execution.
FAQs specific to Capital.com
- Will Capital.com charge me to change the IB code?
- No. Capital.com does not charge for IB code changes for retail accounts.
- How will I know when migration is complete?
- You will receive a confirmation email from Capital.com. The dashboard will also display "Under ShaFX" on the account once we receive their roster confirmation.
- Can I migrate multiple Capital.com accounts?
- Yes. Submit each account separately. Each is migrated independently.