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Migration guide
Move your Capital.com حساب under ShaFX
Keep your balance, history, منصة and open صفقات. Every closed لوت earns كاش باك once your IB code is updated. Most Capital.com migrations take 24–48 hours.
No trading password needed. ShaFX never asks for broker login credentials.
1 Request migration
2 We verify with وسيط
3 You forward our البريد الإلكتروني
4 وسيط confirms (24–48h)
5 كاش باك live
The exact email you will forward
After we confirm eligibility, you will receive an البريد الإلكتروني with this template (auto-filled with your حساب number) ready to forward to Capital.com الدعم.
To: capital.com-support@example.com Subject: IB code change request — Account [your account number] Dear الدعم, I would like to تحديث the IB code on my حساب [your حساب number] to ShaFX (IB code: [provided by us]). Please confirm when this change has been processed. Thank you, [Your name]
What changes
- The IB code on your account updates to ShaFX.
- From that moment onward, every closed لوت generates a منشور كاش باك amount that lands in your ShaFX wallet.
What does not change
- Your balance, deposits, withdrawals.
- Your trading platform (MT4 / MT5 / cTrader / web).
- Your open positions, history and stats.
- Your spreads, commissions and execution.
FAQs specific to Capital.com
- Will Capital.com charge me to change the IB code?
- No. Capital.com does not charge for IB code changes for retail حسابات.
- How will I know when migration is complete?
- You will receive a confirmation البريد الإلكتروني from Capital.com. The dashboard will also display "Under ShaFX" on the account once we receive their roster confirmation.
- Can I migrate multiple Capital.com حسابات?
- Yes. Submit each account separately. Each is migrated independently.